Operations performance · Data analysis · Process automation
I connect operations, data and automation. I use SQL to analyse operational data and track KPIs, and build workflows with Power Automate, Make and n8n to cut down on repetitive work. My experience spans fintech, customer experience and logistics. Alongside that, I build independent products with Codex and Claude, usually starting with something I’d like to use myself.
Built an n8n workflow automating courier-document processing by classifying files, extracting key fields into a tracker, standardizing filenames, and creating category- and date-based Drive subfolders for automated filing.
Reduced KYC/KYB sync issues by 97% via root-cause analysis, sync guardrails, and rerun logic.
Built SQL-based operations duration models to track deal and investor lifecycle KPIs across key milestones.
Standardized 8 History Cleaning workflows into evidence-backed SOPs with QA gates for future operators.
Integrated admin systems, Drive evidence, and SQL trackers to improve History Cleaning integrity and visibility.
Prepared a dev-ready import tracker for 976 SPVs, mapping incorporation documents via AI-assisted audits.
Renault Trucks
Jan — May 2025
Customer Experience Intern
Istanbul, Türkiye
Increased user engagement by 35% through the launch of Game of Trucks, a gamified mobile learning campaign.
Improved training evaluation accuracy by implementing a weighted performance model to rank 40+ users.
Boosted customer survey participation by 30% via a dealer activation campaign using updated QR codes.
Saved 5+ hours per week by automating weekly operational reporting with Power Automate.
RTL Deutschland
Mar — Apr 2025
Local Field Producer & Translator
Istanbul, Türkiye
Supported an international RTL Deutschland field production by coordinating local interviews, translating/transcribing field materials, and distilling local context for post-production.
Volvo Group
Jul 2024 — Jan 2025
CX & Logistics Intern
Istanbul, Türkiye
Coordinated shipment tracking, invoicing, delivery, and vehicle documentation across SAP, customs, and dealers.
Ensured registration and legal compliance by following up on missing documents and coordinating issue resolution.
Used VLOS, Medallia, and Excel to deliver monthly KPI-based customer survey analysis for service monitoring.
Benchmarked competitor call centers and analyzed recurring service issues to support customer-care improvements.
Novatech Diagnostics
Aug — Sep 2023
Production Intern
Gaziantep, Türkiye
Observed production, assembly, packaging, planning, and quality-control processes in a medical device facility.
